Shipping & Handling
All U.K. Mainland orders over £60 are shipped free of charge, all U.K. Mainland orders under £60 will incur a flat rate fee of £2.50. Both options are sent by Royal Mail and will take 3-5 working days to arrive (please note that standard delivery isn't tracked). Our other delivery option is an Express next working day delivery service that is available as long as orders are placed before 2:30pm Monday-Thursday. Express delivery incurs a flat rate fee of £7.85.
N.B. If you use our Express delivery service it will need to be signed for – normal delivery hours are Monday to Friday 8am-5pm however, you will receive a text message notifying you of your 1 hour delivery window on the day of delivery. If you are not present to sign for your goods, a contact card will be left. If no response is given with 7 working days it may be returned to us. In this event, please contact us to arrange redelivery, please be aware that a redelivery fee may be charged.
We will not be held responsible for theft (if you request your parcel be left in your ‘safe place’ or with a neighbour) or incorrect / incomplete address details that you have provided.
If you wish to place an order for delivery to a destination outside of the Mainland UK please let us know your requirements by emailing us at: firstname.lastname@example.org